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9 Responses to “Dear Continental Airlines (great flight horror story)”

1. Jane Hapgood Says:
   November 21st, 2006 at 5:41 pm

   I recently flew to the east coast of Canada from LAX via Newark and on to Moncton. My return trip was from Moncton to Newark to Cleveland and on to LAX. I was dreading all the plane changes and riding on small planes not to mention the hassel at the airports. Well I must say my trip was wonderful in every way. Great service! And the last leg of my trip was really nice. The stewards worked the flight from departure to destination. They provided service beyond the call of duty and with a smile to boot. I look forward to another trip on Continental Airlines.

2. LINDA Says:
   March 8th, 2007 at 2:30 pm

   CONTINENTAL IS THE WORSE AIRLINES IN THE WORLD. THEY HAVE NO CONSIDERATION FOR THEIR PASSENGERS AT ALL. IF ALL THE BUSINESS MEN WOULD BILL CONTINENTAL FOR THEIR WASTED TIME IN AIRPORTS WHEN THEY COULD BE WORKING, CONTINENTAL WOULD STOP ALL THE B…S… MY HUSBAND MAKES $500.00 AN HOUR AND THEY ARE WAISTING 3 HOURS OF HIS TIME TODAY. DID THEY CANCEL HIS FLIGHT BECAUSE IT WAS NOT FULL????? ONLY 20 PEOPLE SHOWED UP. NOW THEY HAVE HIM ON A FULL FLIGHT. 3 HOURS LATER. DELTA IS HIS USUAL AIRLINES, AND I CAN’T TELL YOU HOW SORRY WE WERE TO BOOK CONTINENTAL AIRLINES. NEXT TIME HE WILL MAKE AN EXTRA STOP AND AVOID CONTINENTAL AIRLINES. HE TRAVELS OVER A MILLION MILES A YEAR AND IT WILL NEVER BE ON CONTINENTAL AIRLINES AGAIN….

3. No longer a Continental customer Says:
   May 23rd, 2007 at 6:39 pm

   DON’T FLY CONTINENTAL…..and don’t bother trying to use mileage points. I was a long time customer. Recently I planned a vacation traveling to a foreign destination. I made my flight reservation with a OnePass agent and was told I would be able to upgrade to first class with my miles if I purchased an upgraded fare……..TOTAL SCAM…..With reservations made 4 months in advance and plenty of seats available at the time I was told by the OnePass agent that she was not able to book my upgraded seats. After numerous attempts to speak with supervisors about this I was told they are on a first come serve basis and only if seats became available would I be upgraded…..all I have to say is DON’T FLY CONTINENTAL….THEY ARE LIARS AND CHEATS….Fly another airline that doesn’t scam you into buying a higher priced ticket.

4. Lena Says:
   June 19th, 2007 at 7:43 pm

   I flew Continental Airlines recently and it was absolutely the worst experience I’ve ever had. The staff on board were rude, unhelpful and racist. The poor woman sitting next to me was yelled at because she asked for some water. It was poured into a plastic cup before she had the time to specify that she wanted it without ice. Because she was an Asian woman, the staff literately yelled at (as in voice raised to high level) and a male flight attendant told her that next time, she must say “no ice.” He mocked her while doing it and repeated the words few times to “teach” her “the words in English” and then said “understand?” The audacity of these people is unbelievable. There was blatant racism as I felt that they treated their Asian customers significantly worse than their Caucasian counterparts. In addition to the unacceptable racism, the staff scolded a few other customers and told them to stay where they were because they were “not in first class” and that they “had to wait” for any service. Basically, what I witnessed was staff bullying their Asian (perhaps other minority) customers and I was particularly disheartened to see that the Asian staff members treated the Asian customers the worst. Continental Airlines has a history of ignoring their customers’complaints. However, I am compelled to make it known that blatant racism existed on my flight and perhaps all their other flights as well.

5. Ron Kanzig Says:
   August 14th, 2007 at 6:06 pm

   I have flown Continental Airlines 20-30 times in the past and have had good and bad experiences. I have commented on the good but I am commenting on the bad here because they will not admit they have any fault in ANYTHING. They have stranded my wife and myself the past three times we have flown and feel they did nothing wrong. I have contacted them many times and it is the same excuse, they did nothing wrong. Leaving passengers on the tarmac for hours on end, without refreshments, snacks, good restroom facilities is not good customer service and I understand the State of New York has come with a law to fine them and have passengers reimbursed up to $1000.00 each for everytime it exceeds 3 hours. I am also contacting the BBB for the way they have handled my complaints. They actually sent me an e mail that could not be replied to (intentionally) tired of hearing from me. I have saved them all and will be turning them over to the BBB. My wife refused to make a return flight from Newark the last trip and I had to take off work, drive from Asheville, NC to Newark to bring her home. I experienced several hundred dollars in additional expense and lost out on the monies spent on the ticket. This was the 3rd time they had stranded her in less than 9 months. When contacting them each time, I received the same thing, it was not their problem, but the weather, the air traffic controllers or, or, or, or. I want reimbursed for my ticket or I will continue my crusade. Sorry Continental, I gave you more than enough opportunities to handle.

6. sandra amari Says:
   August 28th, 2007 at 12:08 pm

   This letter is not a reply, I just couldnt find an e-mail address to express my feelings.. I have been flying Continental Airlines for years, along with the rest of my family.. I would like to know why, this has happened?? When checking in at the curbside, i handed the attendant my ittenary along with my license, and my husbands license.. He weighed my bags, and they were all under the weight… I was happy i packed it right this time…I handed the gentleman a nice size tip, which he was greatful for… even though he never lifted a finger to help me.. He handed me the 2 boarding passes for me and my husband. When we entered the airplane, we werent even sitting next to each other..but were on different rows HELLO?????? Now we had to ask people if they minded switching seats so we can sit together… Honestly… I know you guys have no controll over the delays do to weather..Better be safe then sorry… but i am very upset over something else… When the plane landed in Tampa, which was my final destination… one of my suitcases was missing… In this suitcase was things i needed to go to work with today… also my everyday personal things… I was told to go put a claim in for missing baggage, which i did…. No need to tell you i missed a days work. When i called the baggage dept this afternoon.. i was told my suitcase was still in Newark, where i took off from… I questioned why it was still there??? My answer was it had to be left behind because the plane was carrying to much weight… I told the lady my bags were all weighed in and were fine… She told me.. it had nothing to do with that…The plane was carrying to much weight, so i guess my suitcase was nominated to be left behind…What i get out of this conversation was, my suitcase was not misplaced, but they played eny meany miny moe.. and off my suitcase went to make the plane lighter….. Not fair… I lost a days work, which i cannot afford… Why did all those people that were carrying these hugh carry ons told..Sorry… it is to heavy… Maybe because the carry ons are not weighed???Now i am told.. i am LUCKY yes LUCKY , there is a flight out of Newark this eve. and my suitcase will be on this flight… Should i be happy about this? and if my suitcase is not delivered to my home by 5am… I will loose another days pay… Guess my suitcase is flying standby…. I am very dissapointed …. I expect some kind of pay back for this horrible inconsiderate inconvenience….Please foward this letter to the correct person.. Sandra Amari 10800 BenBow Drive New Port Richie Florida 34654

7. Kenneth Dobb Says:
   January 21st, 2008 at 9:46 pm

   I fly from Newark frequently.Their service, especially the check-in part, has been so bad. Once my suitcases were missing because the attendant was discussing her late-night party with her colleague when she was doing my luggage tags. My luggage ended up with another passenger’s tag and I am sure his/her luggage was lost too.
   Another time an attendant even said “Go away” to me during check-in. Her boss apologized to me on scene but she refuse to offer the same. I filed complaint via email but their reply said they found nothing wrong.
   In general, all airlines are bad. They took Sept. 11 as an opportunity to get government funding, jack up the ticket price, reduce customer service and enjoy their record-breaking profit. Now when you try to reschedule your fight or miss a flight, $100 please!
   Act now, passengers!

8. Sandeep Says:
   February 6th, 2008 at 9:06 pm

   I think continental is the worst airline.we booked the ticket on time.suddenly they reduce the prices drasticaly.Customer service is the worst.They are completely non helping.i wish they pay for all this one day for scamming customers.

9. Danny Says:
   March 24th, 2008 at 3:16 pm

   Without a doubt, Continental is the worst airline I’ve had the displeasure of using.
   We just came back from a 8 day trip to Europe and Continental managed to lose all our luggage for 6 days! We were in a party of 7 persons and they lost all 7 pieces! and to make it worse, the luggage has been sitting at the Continental lost bags section all the time and no one bothered to check.

   I have tried to complain to Continental head office but I encoutered nothing but stonewalling and kept being transferred from one department to the next…. they simply do not care.

   If you are ever thinking of air travel in the future, please avoid Continental at all costs… otherwise, you’ll spend your valuable vacation time chasing ghosts and you’ll regret it.

   … and the funniest part, if there was one, the main phone line to Continental is 1-800-WE-CARE2 !

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