People are flying as much as they did before 9/11, though they’re complaining more
According to the 2006 Airline Quality Rating study, that is.
Among the study’s conclusions:
• Southwest Airlines had the lowest rate of complaints, 0.18 per 100,000 passengers, while US Airways had the highest, 1.86.
• ATA had the highest rate of denied boardings, 2.75 per 10,000 passengers; JetBlue had the lowest at 0.
• AirTran had the best baggage handling rate, mishandling 3.43 bags per 1,000 passengers; and Atlantic Southeast had the worst, (mishandling 17.41 bags per 1,000 passengers.
Read the article summarizing the report: Report: Airline delays, complaints on the upswing.
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