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People are flying as much as they did before 9/11, though they’re complaining more

According to the 2006 Airline Quality Rating study, that is.

Among the study’s conclusions:

• Southwest Airlines had the lowest rate of complaints, 0.18 per 100,000 passengers, while US Airways had the highest, 1.86.

• ATA had the highest rate of denied boardings, 2.75 per 10,000 passengers; JetBlue had the lowest at 0.

• AirTran had the best baggage handling rate, mishandling 3.43 bags per 1,000 passengers; and Atlantic Southeast had the worst, (mishandling 17.41 bags per 1,000 passengers.

Read the article summarizing the report: Report: Airline delays, complaints on the upswing.

Read the report itself

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This entry was posted on Sunday, April 16th, 2006 at 5:13 pm and is filed under Air Travel, Airlines, Airplanes, Airports, Complaints, General, News, Southwest. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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