Got a complaint about United Airlines? Share it (and see others’ complaints) here
Okay, so the American Airlines complaint post is the only one that’s taken off so far, but that doesn’t mean people don’t have bad experiences with any other airline.
Got a complaint about United Airlines? Did something bad happen on your flight? Was something amiss in your air travel experience, or the booking process?
Let me tell you one experience I had booking with my frequent flier points on United. I’m a web site developer in my day-job, so I’m familiar with computers and the web. I purchased a flight to Portland, Oregon, for Christmas with my rewards points (or whatever you call them). I got a good price — but after I booked them on United’s site, I went surfing around the site to see what other flights I could have gotten for those points. I checked out an itinerary to Chicago in January, and that’s where I left my browser when I shut down my computer.
So the weird thing was I never got any confirmation email about my flight.
The day before I was supposed to fly to Portland, I went and double-checked. And, yes, it was the Chicago itinerary United thought I had. That was no good. So I called United, got bumped up one level of customer care, and they told me I’d have to pay a hundred-dollar rebook charge, but also, they could get me a fifty-dollar voucher for future travel. That’s not awful, and mostly I was annoyed that they didn’t believe that their website could make a mistake. Yes, websites make mistakes, and yes, United’s did. There you have it.
Related Posts:
- Share your complaints about Southwest Airlines here (and see what other people have to say)
- Yours and others Contintental Airlines complaints: Share them here
- Share your complaints about Qantas Airlines
- Got complaints about ATA Airlines? Share them here (and see what other people say)
- Share and see complaints about Delta Airlines here
March 28th, 2008 at 4:22 pm
TO whom it may concern we were on vacation at lake tahoe we flew out of okc to denver connected went on to reno. then we are back to the airport to fly out of reno and are plane was late so this put us late into denver we could not make our okc flight this was saturaday night they had nothing till tuesday so we had to rent a car drive 12 hours with 3 kids 16 months 6 years 8 years home and all united airlines would say is that they are sorry.