Share your complaints about Southwest Airlines here (and see what other people have to say)
Hey, got a complaint about Southwest Airlines you’re itching to get off your chest? Did something go dramatically wrong — were you done wrong? Share your stories about Southwest here.
This is the fifth in the “Airline Air Travel Complaint” series.
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February 14th, 2008 at 8:16 pm
nothing too revolutionary, but the new numbered boarding groups program sucks. i am “fastidious” about getting into the A group, getting through security and getting to the gate well ahead of time. under the old system, this slightly OCD process puts me at the front of the line and in the best seat on the plane, left-side exit-row window. more leg room, no one stepping over you to go to the restroom.
with the new system, i have to be first to check-in online to get both A group and seat #1-5 which leaves a lot of room for error.