Share your complaints about Southwest Airlines here (and see what other people have to say)
Hey, got a complaint about Southwest Airlines you’re itching to get off your chest? Did something go dramatically wrong — were you done wrong? Share your stories about Southwest here.
This is the fifth in the “Airline Air Travel Complaint” series.
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February 14th, 2008 at 8:16 pm
nothing too revolutionary, but the new numbered boarding groups program sucks. i am “fastidious” about getting into the A group, getting through security and getting to the gate well ahead of time. under the old system, this slightly OCD process puts me at the front of the line and in the best seat on the plane, left-side exit-row window. more leg room, no one stepping over you to go to the restroom.
with the new system, i have to be first to check-in online to get both A group and seat #1-5 which leaves a lot of room for error.
December 22nd, 2008 at 12:38 am
On Dec 20. 2008 our son flew from IAD(Washington DC) to PDX(Portland OR) we had extreme bad weather but when we left for the airport,an hour drive all indications were everything was fine. when we arrived the arrivals stated his flight was landing in 20 minutes. It then indicated he had landed and we went to baggage claim to meet him. we then received a call that he was in seattle not portland, the airline offered no apologies and told him you’re on your own. my husband and I then started driving from Portland to seattle a 200 mile trip that took 9 HOURS! we then spent the night in a motel spending our christmas money. Now today the 21st we have spent all day trying to get back home. I understand no one can control the weather and others are also being inconvienced. but southwest has basically shrugged their shoulders and said tuff luck.
January 5th, 2009 at 3:59 pm
Our post Christmas flight out of Midway on Southwest was canceled due to weather conditions. Once this happened we completely fell through the cracks. As far as Southwest was concerned, we were off the grid entirely. Our one day, direct flight turned into a three day layover nightmare.
Read our full story on my Blog, Big Ideas, little world at:
http://blog.numismaticnews.net/ideas/default.aspx
June 16th, 2010 at 1:28 am
Thanks for the effort you took to expand upon this topic so thoroughly.
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