Complaints about Spirit Airlines? Get in line … er, share them here
Short of American Airlines, no airline has registered more complaints on Flight Blog than Spirit. Thing is, all those complaints were tucked away in a post about Continental Airlines.
So, from here on out, this is the un-official Spirit Airlines Complaint Thread (I’ll get those comments moved over here shortly).
You can see the others in the Complain About Your Airline Experience series here.
More from Flight Blog
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- Cheap Flights in Europe: Best Sites?
- Want to say something nice about Lufthansa Airlines? Share it here.
- Have a complaint about Virgin Atlantic Airways? Share your story here.
- Got a RyanAir complaint? Share it here, and see what complaints others have
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- Stephen in the Washington Post (Get Real Denver)
- Frontier Airlines: Same “different animal” (Carrying On: Travel Blog)
- Denver International Airport named Best Airport in North America again (Carrying On: Travel Blog)
Related Posts:
- Another airline customer service story
- Got praise for Spirit Airlines? Share it here
- Got complaints about Northwest Airlines? Share them here (and see what other people are complaining about)
- Got complaints about ATA Airlines? Share them here (and see what other people say)
- Share your complaints about Lufthansa Airlines here
March 15th, 2009 at 6:28 pm
Spirit Airlines,
I’m writing this letter to file a complaint about a recent flight that I had to change because of a medical emergency. The flight was from Orlando to Fort Lauderdale. My wife was supposed to fly in from Manchester, England to Orlando then to Fort Lauderdale. She became deadly sick with a stomach bug that was highly contagious. She first called Virgin to change her flight; they were courteous and thoughtful and helped us make the changes with no problem, as long as she had a doctor’s note. Then came Spirit airlines. We informed your airlines of the situation and that if she did fly she would have put all other passengers at risk of getting the stomach virus. You really didn’t try to help or care at all. All you wanted was $110 to cancel or change my ticket. I informed your customer service that my wife was still going to fly with Spirit but just not till she was not contagious any more. Still all I heard was you needed $110. I guess it doesn’t matter that we were doing you a favor and protecting your passengers or that the ticket only was for $76 in the first place. It seems other airlines put their passengers first but in your case it’s all about the money. My wife is flying today 03/10/09 with a clean bill of health, unfortunately we had to book with Spirit airlines again only to find out that the price is now $142 one way. Is there any way that something can be done about this unpleasant situation.
Sincerely, John Pollio
e-mail: jnpollio@bellsouth.net
March 27th, 2009 at 4:25 am
SPIRIT HAS LOW FARES BECAUSE THEY DONT CHARGE THE CHANGE FEE IN THE THE TICKET PRICE LIKE VIRGIN DOES FOR ALL ITS PASSENGERS – SPIRIT ONLY CHARGES THE ONES WHO CHANGE THE FEE, OTHER PASSENGERS TAKE ADVANTAGE OF HTE LOW FARES WHICH SEEMS WORE FARE THAN CHARGING EVERYONE FOR SOMETHING THEY DONT NEED
April 26th, 2009 at 8:30 pm
I enjoyed a gorgeous spring break in Florida with my family last week. However, all of that warm sunshine was ruined Tuesday morning when we tried to return. We arrived 40 minutes early because our driver was delayed and were told that we could no longer proceed to the gate. We waited in line for another 20 minutes to see what our options were. At that time we were told that we would have to rebook for the next day and pay an additional fare of $130 – meaning that the tickets we had already paid for would not be honored. I suggested that my husband who had work meetings go ahead and see if he could make the flight. He made it.
Waiting an extra day was not an option for my son and I. He had already missed an extra day of school and I had meetings at work. So we had to rebook through JetBlue at a cost of $686 for both tickets.
In the meantime, my husband made his flight. He told me that when he got to the gate, they were calling the standby passengers. Here is my complaint:
1. Spirit did not give us options. They merely said that we would have to rebook. Since it was just an issue of the luggage, we could have made other arrangements, but nothing was offered.
2. There were about 20 other people in line – a number who had luggage that would have been able to pass as carry ons. It appears that Spirit is doing this to boost ticket sales. They not only saved the cost of our original ticket. They wanted us to buy another ticket. AND they sold the tickets we paid for to standby passengers.
May 4th, 2009 at 1:40 am
you would not have this problem if you where ontime for your flight – 45 minutes is the cut off – this fair for the other passengers that want the flight to leave on-time…
July 25th, 2009 at 11:01 am
I noticed you work for Spirit airlines, you forgot to mention that didnt you. You need to show up 2-3 hrs with spirit or they will give your ticket away, read all the entries/blogs from thousands of customers-Fred and stop blaming one person for what thousands of others have also had to deal with. Spirit treats passengers like cattle!
February 10th, 2010 at 8:41 pm
That stinks that that happened to you. I don’t think Spirit is alone though. It’s just a business. Their bottom line is to make money. Of course they try to treat their customers well to an extent, but any chance they have to make more money I would expect them to take it!
March 6th, 2010 at 11:37 am
SPIRIT AIR MASTERCARD CREDIT CARD
Ive never had more confusion and hassles in trying to close this account. For 15 minutes the non-english speaking (but very nice) account rep tried to get me to keep my account open. From waiving the $39/annual fee FOREVER to lowering the annual interest rate of 30.24%(REDICULOUS)…all in vain…once Im done, Im Done!
The bad news is I am a great customer. I signed up for this card to get airline miles. I currently have 17K miles in my balance and since they they closed the account, I was told I would lose all of my miles which I believe is illegal of the company. The miles were never transferred to my Spirit Air miles account and the different divisions couldnt verify where my miles were or anything regarding my miles.
SO REALLY SPIRIT AIR?? Where’s some help for a customer who takes more time from my day to fly your airline instead of a direct non-stop flight to Orlando on another airline and only saving 60-75$ and taking 5 hours longer…
OK, I know you get the point. Now please get me other points back and posted to my Spirit Air Account.
David Wilson
Atlanta, GA