Yours and others Contintental Airlines complaints: Share them here
Continental Airlines was the recipient of one of the biggest customer-complaint memes in airline history three years ago when an anonymous back-of-napkin scrawl about toilet smells and seat location made its way onto hundreds of websites and thousands of inboxes.
That said, that’s certainly not the only complaint that travelers (business or pleasure or otherwise) have had with that airline.
If you’ve got a complaint about Continental and its customer service, amenities, prices, what have you, share it here.
And see the rest of the Air Travel Airline Complaints series here.
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March 5th, 2010 at 1:11 pm
Continental Airlines calls its best customers “Elite”, but this is in name only at not in practice!
If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want to be rewarded for your loyalty and get upgraded when first class seats are open.
With Continental Airlines – don’t count on it! Consider this – I am a Platinum Elite which is Continental’s highest ranking frequent flyer; however, on my most recent flight I was #1 on their upgrade list and with 3 seats open in first class I thought the upgrade was a lock-in. Not so – a Continental employee (flight attendant) got one seat and two other travelers lower on the upgrade list got the other two seats. This is called Elite status!!! Continental doesn’t Elite you – they “Delete” you!
I wrote Continental’s Customer Care Department but I have not received a response. Maybe they Deleted their customer care department too!
When looking for an elite frequent flyer program – Delete Continental from your list.