Comments on: Yours and others Contintental Airlines complaints: Share them here http://www.flight-club.org/blog/2008/04/yours-and-others-contintental-airlines-complaints-share-them-here/ Chat About Air Travel, business flight tips, and social networks Mon, 06 Sep 2010 11:59:40 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Joe Zambito http://www.flight-club.org/blog/2008/04/yours-and-others-contintental-airlines-complaints-share-them-here/comment-page-1/#comment-78982 Joe Zambito Fri, 05 Mar 2010 19:11:14 +0000 http://www.flight-club.org/blog/?p=175#comment-78982 Continental Airlines calls its best customers "Elite", but this is in name only at not in practice! If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want to be rewarded for your loyalty and get upgraded when first class seats are open. With Continental Airlines – don’t count on it! Consider this – I am a Platinum Elite which is Continental’s highest ranking frequent flyer; however, on my most recent flight I was #1 on their upgrade list and with 3 seats open in first class I thought the upgrade was a lock-in. Not so – a Continental employee (flight attendant) got one seat and two other travelers lower on the upgrade list got the other two seats. This is called Elite status!!! Continental doesn't Elite you - they "Delete" you! I wrote Continental’s Customer Care Department but I have not received a response. Maybe they Deleted their customer care department too! When looking for an elite frequent flyer program - Delete Continental from your list. Continental Airlines calls its best customers “Elite”, but this is in name only at not in practice!

If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want to be rewarded for your loyalty and get upgraded when first class seats are open.

With Continental Airlines – don’t count on it! Consider this – I am a Platinum Elite which is Continental’s highest ranking frequent flyer; however, on my most recent flight I was #1 on their upgrade list and with 3 seats open in first class I thought the upgrade was a lock-in. Not so – a Continental employee (flight attendant) got one seat and two other travelers lower on the upgrade list got the other two seats. This is called Elite status!!! Continental doesn’t Elite you – they “Delete” you!

I wrote Continental’s Customer Care Department but I have not received a response. Maybe they Deleted their customer care department too!

When looking for an elite frequent flyer program – Delete Continental from your list.

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