I tried to stay calm and deal with the situtation to the best of my ability but the service I have received prevent me from having any respect for United as a company. When my parents was in San Francisco, the customer service offered no help and blamed them for being late to my flight. Is United Airline team composed of unintelligent people or they don’t communicate with each other to realize San Antonio flight was delayed? The representative rudely said you can go rent a car to drive home or rent a hotel home to get the early flight at 0800 on the 14Jun2011. They asked will United compensate them by paying the hotel room and they said no because it is their fault for being late. Again, is their team accumalated by brainless high school drop outs? I’m sorry for being so rude, but obviously I’m very upset.

On the 13June2011, I called customer service to start the refund process and the representative was, well simply, ignorant and rude.

I called and he answered: “How may I help you today.”

I said ” Hi, I need to get a refund for my ticket.”

He said: “What is your confirmation number?”

I replied: “I have two. But the first one is P7V4M6.”

He said: “OK…I found your record on file. You need to start the process on your end.”

I ask “…What does that mean?”

He said “You need to process the refund on your end, IT’S VERY SIMPLE.”

Wow. Is that how you train your personnel? Give incomplete instructions and try to make the customers feel stupid after a long night of dealing with United unprofessional service?

I admit I got really mad (can you blame me?) and went off on the guy: “IF IT WAS SIMPLE, I WOULDN’T HAVE TO ASK QUESTIONS. SO OBVIOUSLY IT’S NOT SIMPLE. WHAT DO I HAVE TO DO TO GET MY REFUND.

” You have to send an email with the flight information and get your refund.”

Why couldn’t he just said this straight out from the beginning?

I ask ” WHERE would I find this INFORMATION. WHO WOULD I send the email to.”

“refunds@united.com”

I said “I want to talk to your manager.”

He ask ” May I ask the reason for getting a manager?”

I said, in bitchy attitude and I do apologize but I was verrryyy upset at his attitude ” BECAUSE I WANT TO.”

“Please give me a second to connect you.”

–dial tone dial tone, hangs up–

I know that one, two, three ignorant, disrepectful personnels cannot represent the whole company but I’ve had a very bad experience. I did not get the proper help to get to my destination or any consolation for my loss and the cause to rent the car to go home. Furthermore, I did not receive the appropriate instructions for my refund when I called. And I’m not even going to start on the accent of the representative. I was born in a different country so I completely understand the language barrier but man, that guy was hard to understand and the attitude did not help. I am very disappointed in United.

I am Active Navy. I am not currently deployed or in any harm way but I still cherish every moment that I do have with my family that’s miles away. I never know when my number will be called and my life might be sacrificed. All I ask is United to stop wasting my valuable time and give me the respect I deserve.

If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want to be rewarded for your loyalty and get upgraded when first class seats are open.

With Continental Airlines – don’t count on it! Consider this – I am a Platinum Elite which is Continental’s highest ranking frequent flyer; however, on my most recent flight I was #1 on their upgrade list and with 3 seats open in first class I thought the upgrade was a lock-in. Not so – a Continental employee (flight attendant) got one seat and two other travelers lower on the upgrade list got the other two seats. This is called Elite status!!! Continental doesn’t Elite you – they “Delete” you!

I wrote Continental’s Customer Care Department but I have not received a response. Maybe they Deleted their customer care department too!

When looking for an elite frequent flyer program – Delete Continental from your list.