Comments on: An American Airlines flight horror story: Three bags lost in two months http://www.flight-club.org/blog/2009/06/an-american-airlines-flight-horror-story-three-bags-lost-in-two-months/ Chat About Air Travel, business flight tips, and social networks Fri, 13 Jan 2012 23:19:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: 421ap72 http://www.flight-club.org/blog/2009/06/an-american-airlines-flight-horror-story-three-bags-lost-in-two-months/comment-page-1/#comment-139763 421ap72 Wed, 11 May 2011 02:27:18 +0000 http://www.flight-club.org/blog/?p=211#comment-139763 I purchased tux on AA to go from Monterey Ca to the Kentucky Derby in February. All was well until the return flight from Dallas to LA. The seats I purchased, 9 c and b, were told to me at boarding by the gate agent that there had been an equipment change so the did not exist. Instead we were placed in row 18 seats b and e. My seat, E, was in the middle between two of the fattest people on board. When I phoned advantage gold, I was told that while I possessed boarding passes for the seats I bought, final seat assignments had been turned over to the ground crew and there was nothing I could do about it. If I didn't like it, I could call customer service. When I asked for the number, I go hung up on. Beware, that's how AA treats their gold status members. I purchased tux on AA to go from Monterey Ca to the Kentucky Derby in February. All was well until the return flight from Dallas to LA. The seats I purchased, 9 c and b, were told to me at boarding by the gate agent that there had been an equipment change so the did not exist. Instead we were placed in row 18 seats b and e. My seat, E, was in the middle between two of the fattest people on board. When I phoned advantage gold, I was told that while I possessed boarding passes for the seats I bought, final seat assignments had been turned over to the ground crew and there was nothing I could do about it. If I didn’t like it, I could call customer service. When I asked for the number, I go hung up on. Beware, that’s how AA treats their gold status members.

]]> By: gk http://www.flight-club.org/blog/2009/06/an-american-airlines-flight-horror-story-three-bags-lost-in-two-months/comment-page-1/#comment-69137 gk Thu, 09 Jul 2009 18:27:26 +0000 http://www.flight-club.org/blog/?p=211#comment-69137 I am sorry to say, this is not at all uncommon with American Airlines. For one year I was travelling at least twice a month to South America for work. The connect times through my Miami were far too slim, usually meaning I made the flight but my luggage didn't. After the third time, I tried to flight an earlier flight to Miami that would allow me more connect time. I was told by American Airlines that it was "illegal." the specific word was indeed "illegal". When I pushed back to speak with a superviser she said yes, its illegal within American Airlines policy, not the actually federal or state laws. Two months later I tried to book another ticket. This time, I was told that my usual flights were no longer considered to have enough "connect" time and were now...you guessed it illegal. I was actually fine with that, since I figured my luggage would get to Peru on time. Unfortunately it seems that even with the larger connect times American Airlines cannot coordinate their luggage system. Oh and one other thing....in Miami, I expect that an agent will be proficient in the English lanuage. I am a Spanish speaker and yes I understand the cultural dominance of the Spanish language in Miami, however, its inexcusable that an agent of a major airlines, operating in the US, cannot speak English well enough to converse with me. I am sorry to say, this is not at all uncommon with American Airlines. For one year I was travelling at least twice a month to South America for work. The connect times through my Miami were far too slim, usually meaning I made the flight but my luggage didn’t. After the third time, I tried to flight an earlier flight to Miami that would allow me more connect time. I was told by American Airlines that it was “illegal.” the specific word was indeed “illegal”. When I pushed back to speak with a superviser she said yes, its illegal within American Airlines policy, not the actually federal or state laws. Two months later I tried to book another ticket. This time, I was told that my usual flights were no longer considered to have enough “connect” time and were now…you guessed it illegal. I was actually fine with that, since I figured my luggage would get to Peru on time. Unfortunately it seems that even with the larger connect times American Airlines cannot coordinate their luggage system.

Oh and one other thing….in Miami, I expect that an agent will be proficient in the English lanuage. I am a Spanish speaker and yes I understand the cultural dominance of the Spanish language in Miami, however, its inexcusable that an agent of a major airlines, operating in the US, cannot speak English well enough to converse with me.

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