This story of a horrible Delta Airlines experience, in which Delta actually lies to a passenger so they can look like they’re in the right, comes from a reader (of course, this is assuming the reader’s story is true):
I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke [...]
I’m trying out Kayak’s iphone app for flight + hotel searches. It’s easy to use — I’m pretty fast with a regular web browser, and things usually take longer to do on the iphone than they do with the non-iphone web. Not Kayak.
I’ve been using Bing Travel (formerly Farecast) for most of my cheap-flight and [...]
Here’s a can-do tale of awesome from the BBC: Passenger fixes faulty airliner:
Passengers on Thomas Cook flight TCX9641 from Menorca were told to expect an eight-hour wait while an engineer was flown out from the UK.
One passenger then identified himself as a qualified aircraft engineer and offered to try to remedy the fault.
He was successful, [...]