A horrible experience flying with Delta Airlines and traveling with a pet:
This story of a horrible Delta Airlines experience, in which Delta actually lies to a passenger so they can look like they’re in the right, comes from a reader (of course, this is assuming the reader’s story is true):
I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department myself as did the travel agent from Quinn Travel (San Francisco, CA). We were both told that I could bring my small cat as carry-on provided I obtain the proper health certificates. This was noted on my reservation.
I did all that was required and had all paperwork with me but was still refused boarding on the plane. The first “issue” was that the hard-side carrier was too large for carry on with a pet. The size of the carry on was well within the limits of regular carry on but I was made to purchase a soft-side carrier for the trip. After I had done that I was told that Ireland would not accept pets from in the cabin travel and that my cat must travel as cargo. Then I was told that Ireland had an embargo against pets traveling into the country from May to September 15, 2009. I contacted the Irish government and NO SUCH EMBARGO EXISTS. (Padraic Lavin, Animal Health & Welfare http://www.agriculture.gov.ie/pets)
I am out a great deal of expense due to Deltas misinformation and lack of professionalism.
My current out-of-pocket expenses total: $745.62
I am also severely inconvenienced as I am trying to move to Ireland and am currently stuck here. I have no income as I am relocating and this delay is a financial hardship.
**Documents faxed to Delta: My plane “ticket”, my parking receipt, the UPS receipt and the veterinary receipts as well as the soft-side case receipt from the store.
As of 09/01/2009 Diana M. Keller, Coordinator Customer Care has refused any/all compensation.
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October 5th, 2009 at 11:48 pm
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October 25th, 2009 at 8:26 pm
there are so many problems with services these days, it almost makes sense to expect this kind of thing- it seems people just don’t care about the jobs they do, the work they produce or what kind of reputation it leaves them with. On the other hand, there are travel and vacation scams all over the place too. http://www.cheatauworld.ca
The whole world is going down the toilet and humans are holding the handle.
November 21st, 2009 at 10:49 am
I would suggest that the best way to travel with your pet is by private jet. Although commercial flights allow for the transport of pets, you cannot travel with them. Chartering a private jet if you have the cash, can solve you the problems listed above. We book flights for pets and their owners and can give you an idea if it can work for you. Thanks, http://www.247jet.com/