According to the BusinessTravelLounge, a Southwest Airlines passenger used their cell phone while the plane was airborne, wouldn’t stop using their cell phone, and got charged with disorderly conduct after the plane landed in Dallas.
As much noise as we’ve all heard about legalizing cell phone use in flight, it is still an FAA regulation that […]
Share your positive stories about Alaskan Airlines / Horizon Air travel here.
Read the rest of the Flight Blog “Praise the Airlines” series here (or check out the complaints series here).
Did U.S. Air treat you right recently? Got something great you want to share about a customer service encounter or some trip you took with them? Share it here.
» Read the rest of the Flight Blog (unofficial) Praise-This-Particular-Airline series here.
Alaskan Airlines / Horizon Air services mostly the West Coast of the United States, so if you haven’t heard of them that’s why. And if you have heard of them, and have flown them, and have complaints you’d like to air about their customer service or some other aspect of travelling with them, go on […]
“Welcome to the crowded skies.”
“Your hard-won air miles are worth less all the time.”
“We’ll give you a good deal — if we can get something out of it.”
“We love hidden fees.”
“Customer service isn’t always our top priority…”
“…unless you have a lot of miles.”
“Our planes are ancient.”
“Even we don’t understand our pricing.”
“We’re at the mercy of […]
The “Complain About This Particular Airline” series on Flight Blog is back up and running! This time: U.S. Air. If you’ve been done wrong by U.S. Air, if you’ve got some complaint about their customer service, airplanes, schedule or whatever, share it here.
See the rest of the Airline Complaints series here.
Another airline bites the dust. This one, EOS Airlines, was a business-traveler specific carrier with hefty price tags and twice-a-day NYC-to-London flights.
From the Associated Press article about the demise:
The airline reconfigured Boeing 757s meant for 220 passengers with 48 seats that could extend into a fully flat bed. Flights served wine, champagne, cocktails and gourmet […]
DelayCast is a new flight data aggregator that goes one step beyond crunching numbers. It predicts the likelihood that the flight you book will find itself delayed.
From their site:
Use our on-time prediction engine to help you book your flights. We’ve built mathematical models of the U.S. air transportation system to predict delays and […]
Here’s a good write-up on a study of overbooking and how many passengers get bumped (voluntarily and involuntarily) from flights:
In short, valuable business travellers want refundable tickets. Because of this and other reasons, about 10% of booked tickets become no shows. Airlines recoup the loss by over-booking. Implicitly, they trade off the […]
Yes, this post is late to the deathpool party. Aloha Airlines said adios what, two weeks ago? yes.
From Aloha Airlines’ website:
This is an important announcement from Aloha Airlines
Sorry…
After more than 60 years of serving Hawaii Aloha Airlines is no longer operating its Passenger Services operations.
…
FRIENDS OF ALOHA ADS
Television commercials and print advertising […]