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Air Travel News and Tips, Business / Industry, Flying, Airplanes, and other fun

Here’s what United Airlines said about the outage:
United computer outage
This evening, United Airlines experienced a computer outage interrupting the airline’s flight departures, airport processing and reservations systems. As a result, customers may experience difficulties completing transactions at united.com and United reservations. Our technology team is working to resolve the issue as soon as possible. We [...]

By Flight Blog reader RGT:
I am at Chicago O’Hare airport, awaiting the 6pm flight to LaGuardia. I just wrote United to complain about the atrocious failures of United Airways.
I was booked on flight 7126 (UA flight 7593) December 30 from Salt Lake City to Chicago, connected to flight 6770 (UA flight 694) to New York [...]

Have a problem when flying with Lufthansa? Here’s an open thread for your complaints about Lufthansa Airlines.
You can read the complaint threads for other airlines here.

It has been a while since we had a new entry in the official Flight Blog The “Complain About This Particular Airline” series, and it’s about time.
RyanAir: Have you flown them? Do you have a complaint about traveling with that airline? If so, share your story about RyanAir here.

Here’s a tale of how United Airlines made a passenger take apart their bass guitar before boarding.
After I checked in today at the airport I asked the attendant if I might have received the upgrade i asked for. Instead of just a simple no, I was suddenly told that the Bass Guitar on my [...]

This story of a horrible Delta Airlines experience, in which Delta actually lies to a passenger so they can look like they’re in the right, comes from a reader (of course, this is assuming the reader’s story is true):
I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke [...]

File this one under United Airlines Complaints: United Breaks Guitars music video:

This American Airlines horror story comes courtesy of the comments on the (quite active) American Airlines complaint thread here:
As of last night, American Airlines has managed to lose my bag for the third time in 2 months! Twice in 2 weeks!! Counter people at airport don’t try to help you. They barely even look at [...]

Had a bad time flying on Air Nippon? Something go wrong traveling on this Japanese airline? Share your story of woe here.

Alaskan Airlines / Horizon Air services mostly the West Coast of the United States, so if you haven’t heard of them that’s why. And if you have heard of them, and have flown them, and have complaints you’d like to air about their customer service or some other aspect of travelling with them, go on [...]