This is the fourth in the series of Flight Blog’s Complain About Your Air Travel Experience (you can see the beginnings of our Praise series here). So, if you have any complaints about travel on Frontier Airlines, go on and share it here.
Had a bad experience with JetBlue? Something go wrong on your flight? Share your complaints about travel with JetBlue here.
Hi there. This is the second in a series of posts that provide a public space to air complaints about, well, airlines. So, if you have a complaint about Delta Airlines and their ticketing policy, in-flight service, prices, or anything else, post your story here.
This is the first in a series of posts to harness the desire of people on the internet to have their load, complaining voice heard. If you came here with a beef about American Airlines’ service, its punctual nature, the pilots, the flight attendants, the ticket prices, the seats, whatever — you’ve come to the [...]
According to this year’s Airline Quality Rating study, that is.
Among the study’s conclusions:
• Southwest Airlines had the lowest rate of complaints, 0.18 per 100,000 passengers, while US Airways had the highest, 1.86.
• ATA had the highest rate of denied boardings, 2.75 per 10,000 passengers; JetBlue had the lowest at 0.
• AirTran had the best baggage handling rate, mishandling 3.43 bags per 1,000 passengers; and Atlantic Southeast had the worst, (mishandling 17.41 bags per 1,000 passengers.
Read the article summarizing the report: Report: Airline delays, complaints on the upswing.
This blog is not a Continental Airlines hate-parade, but seriously: that airline keeps popping up, and not in a good way. I’m glad I’m not flying with them today, for they would take revenge for this pile-on … here’s another Continental customer service complaint:
Another airline squanders a customer service opportunity
Now that customers can broadcast their complaints across the internet I wonder if that’s changing how major corporations think about customer service.