Continental Airlines was the recipient of one of the biggest customer-complaint memes in airline history three years ago when an anonymous back-of-napkin scrawl about toilet smells and seat location made its way onto hundreds of websites and thousands of inboxes.
That said, that’s certainly not the only complaint that travelers (business or pleasure or otherwise) have […]
Lots of trash has been talked about Continental Airlines — its lavatories, it’s animal-killing ways (joke! joke!). But we’re not here to celebrate this darkness. We’re here to celebrate everything that Continental does right, so if you’ve got some praise or a positive customer-service story about travelling with Continental that you’d like to share, please […]
The Consumerist blog figured out that while airlines may lie and waffle on the reasons your flight is delayed, they tell the truth to their cargo clients. And they also have a special website that tells what the reason for the delays are, for those cargo-fare folk. These are the cargo websites for the major […]
From last week’s New York Times (via TheLobby.com): Tips and strategy on what to do when you don’t make your flight.
A quick look through Fuck Continental Airlines gives the impression that maybe this site needed a marketing budget. There aren’t any stories on it, and heck, you figure it could at least link to the infamous Seat 29E complaint. Was the domain registered in a moment of anger? Did the anger then subside?
It’s too bad, because niche sites like FCA have massive usefulness potential. Think if there were similar sites created for every airline. One could then measure airlines by how many complaints-per-day they were averaging on their particular Fuck site. Oh well
Seriously though, the Washington Post got a piece on the famous Continental Complaint yesterday (registration required). Nothing too new (for the details and to see the actual complaint, check out this post on Flight Blog) — but they did dig up good information on the “bathroom seats” on various airlines. Here’s what they wrote:
Continental is obviously not the only airline that has seats adjacent to the lavatory. American Airlines’ 757-200 has three rows of seats near the lavatories. Row 26 is so situated on Northwest’s Airbus A320s. Same for Delta’s Boeing 737-800s.
Other aircraft are configured differently to avoid such placements. For example, one of US Airways’ most popular planes, the 737-300, has two galleys between the last row of seats and the lavs. United Airline’s 737-500 has two galleys and two exits between its last row of seats and lavatory.
For more information, check out SeatGuru.com.
This blog is not a Continental Airlines hate-parade, but seriously: that airline keeps popping up, and not in a good way. I’m glad I’m not flying with them today, for they would take revenge for this pile-on … here’s another Continental customer service complaint:
Another airline squanders a customer service opportunity
Now that customers can broadcast their complaints across the internet I wonder if that’s changing how major corporations think about customer service.
The numbers are in and they’re not too bad. In the first month of tracking pet injuries and deaths, ten incidents were reported. Continental lead the fray with two pet deaths (that pet rat and the dog with a heart problem) — but the 20,000 injuries and deaths per year that the animal-rights group claimed is totally high. Two million animals fly each year, so 10 incidents out of about 166,000 pets flying last month, well, that’s penny-change.
Too bad for Continental, though. It doesn’t take much to win the top-pet-killer crown.
» Read the article: Report documents few incidents of pets that died on airline flights
Don’t sit in seat 29E. What kind of plane? Beats me. But it’s run by Continental, and one man put together an exquisite paper-napkin rant and actual filed complaint on the topic.
I am picturing a board room full of executives giving props to the young promising engineer that figured out how to squeeze an additional row of seats onto this plane by putting them next to the lav. I would like to flush his head in the toilet that I am close enough to touch from my seat.
Airlines should release more of these … and let the people know what happened in the end.